Privacy Policy

Last updated: December 2024

Introduction

Welcome to Murshad Café. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We collect information that you provide directly to us when you:

  • Create an account on our website
  • Place an order for food or catering services
  • Subscribe to our newsletter
  • Contact us for customer support
  • Participate in surveys or promotions

The information we collect may include your name, email address, phone number, delivery address, payment information, and any other information you choose to provide.

How We Use Your Information

We use the information we collect solely for the purpose of serving you through our website and providing you with the best possible customer experience. Specifically, we use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our services
  • Send you order confirmations and delivery updates
  • Respond to your inquiries and provide customer support
  • Send you marketing communications (only if you have opted in)
  • Improve our website and services

Our Commitment to Your Privacy

We do not sell, trade, or rent your personal information to third parties. We do not misuse your data in any way. Your information is used exclusively for:

  • Processing and delivering your orders
  • Providing customer service and support
  • Improving our website functionality and user experience
  • Sending you important updates about your orders (if applicable)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We may use trusted third-party service providers to help us operate our website and conduct our business. These service providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings, though this may affect some website features.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications

To exercise these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Murshad Café

123 Food Street, Lahore, Pakistan

Phone: +92 333 0333776

Email: info@murshadcafe.pk